How long does it take for the deliveries?

Answer

We ship from Canada and United-States, nationally it takes between 3 and 7 open days and for international shipping the delivery time is between 1 and 2 weeks.

What type of payment do you accept?

Answer

We take interact transfers and the following credit cards: Mastercard, Visa, American Express and Discover

Where do you ship?

Answer

We ship from both Canada and United-States, and we are shipping in both country.

An item is missing from my order. What should I do?

Answer

We may have sent your order in multiple shipments. To verify, please check the shipping confirmation email and the packing slip included in the parcel. The packing slip will confirm which items you can expect to find inside.

If an item is missing, please contact our Customer Care team within 30 days of receiving your package. We will do our best to find a solution as quickly as possible.

What is your return policy?

Answer

We will only accept returns on items that are in its original condition: unopen, unused, and unwashed with all the original tags and packaging intact.

I did not received my shipment, what do I do?

Answer

Please contact us by email.

Please DO NOT contact Canada Post.

We will make the request to Canada Post. This process can take up to 30 days. If your package is determined to be lost, we will resend another order at no charge.